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Social Media and Emergency Response

FSACK-A New Epidemic of Arrogance

Is there something in the water?  Recent stories of leadership faux pas  by fire chiefs, including allegations of criminal and racial activities are damaging the reputation of their departments and the fire service in general.  Dave Statter’s blog, Statter911 features ...

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Response Times-Time To Get Real!

On October 23rd, the Los Angeles Times published an article about LAFD’s response time performance to emergency calls. “No progress on LAFD 911 response times, new data show” blared the headline, summarizing data about how long it takes to; 1. ...

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Fearbola Is Here

A couple months ago I wrote a piece about public concern with bringing an Ebola infected U.S. citizen back home for treatment. At the time I thought the hysteria surrounding this maneuver was way out of proportion to the potential ...

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1.5 Hours Is Now 1.5 Days

A videotaped interview of four government employees responsible for handling public information functions after the August 24, 2014 Napa, California earthquake reveals real challenges and inherent conflicts between quickly informing the public, fulfilling incident command responsibilities and ensuring the safety ...

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Thoughts on Crisis Comms Leadership

Preaching about the use of social media tools during crisis is much easier than actually doing it. Especially for smaller agencies with limited staff. But, does that mean it can’t be done? Absolutely not. Because of the recent Ferguson, Missouri ...

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There’s Ebolota Shakin’ Going On

Ebola, the nasty hemorrhagic fever virus described in detail in Tom Clancy’s 1996 book Executive Orders, caused a fair amount of public consternation in the U.S., and for good reason.  The latest outbreak in the African countries of Guinea, Liberia and ...

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It’s All About APPEARANCE. Never Forget It.

Cops vs. firefighters strikes again. Dave Statter (@Statter911) recently posted a citizen video of a police officer “assisting” a citizen out of his overturned vehicle. The video, shown here, APPEARS to show a vehicle on its side underneath a presumably compromised overhang struck by said vehicle.

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Mike Tyson Is Right

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“Everyone has a plan until they get punched in the mouth.” – Mike Tyson. I saw this quote while scanning an excellent article in the Harvard Business Journal about the changing dynamics of business command and control, often referred to ...

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Get Going

Government agencies don’t hold a candle to big companies selling products. Case in point, this article. Today, large corporations are spending millions on social media advertising strategies. But, with this expenditure comes a price…time. As the article notes, it can ...

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