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Crisis Response

Thoughts on Crisis Comms Leadership

Preaching about the use of social media tools during crisis is much easier than actually doing it. Especially for smaller agencies with limited staff. But, does that mean it can’t be done? Absolutely not. Because of the recent Ferguson, Missouri ...

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Deafening Silence In Ferguson

Over the past two days I’ve closely followed the civil unrest in the small enclave of Ferguson, Missouri, a small suburb outside of St. Louis. A Ferguson police officer shot and killed a young African American male after some type ...

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There’s Ebolota Shakin’ Going On

Ebola, the nasty hemorrhagic fever virus described in detail in Tom Clancy’s 1996 book Executive Orders, caused a fair amount of public consternation in the U.S., and for good reason.  The latest outbreak in the African countries of Guinea, Liberia and ...

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It’s All About APPEARANCE. Never Forget It.

Cops vs. firefighters strikes again. Dave Statter (@Statter911) recently posted a citizen video of a police officer “assisting” a citizen out of his overturned vehicle. The video, shown here, APPEARS to show a vehicle on its side underneath a presumably compromised overhang struck by said vehicle.

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Syncing Command and Collaboration

Commander or collaborator? In the realm of managing emergency incidents both functions have to happen to make emergency incidents safely go away. Yet, we always assign an “incident commander”, someone responsible – organizationally and legally – for the emergency response. ...

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Mike Tyson Is Right

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“Everyone has a plan until they get punched in the mouth.” – Mike Tyson. I saw this quote while scanning an excellent article in the Harvard Business Journal about the changing dynamics of business command and control, often referred to ...

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Get Going

Government agencies don’t hold a candle to big companies selling products. Case in point, this article. Today, large corporations are spending millions on social media advertising strategies. But, with this expenditure comes a price…time. As the article notes, it can ...

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Don’t rely on Dave Statter

Woman who took photo of paramedics says they were doing their jo - Fox 2 News He_2014-05-25_10-05-04

Imagine, you are a firefighter/EMT arriving at the scene of a serious car crash. You begin your sizeup, and approach the vehicle smooshed up against a tree. Radiator fluid and steam are boiling out from the destroyed front end. You ...

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Is It Time for SMindshield Surveys?

Southern California received another wakeup call last week, albeit a minor one, when the La Hambra earthquake rattled the LA basin. Immediately thereafter, the LAFD implemented their earthquake protocol, and began touring their first in areas via pre-designated routes to ...

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